Preparation

The deposit is non-refundable. The remaining balance is non-refundable once a programme has started - the programme is considered to have started from the point of pickup. We will consider partial refunds in the event that we have made a mistake, but not for circumstances beyond reasonable control. We reserve the right to alter or cancel a booking without prior warning, and will determine the possibility of a refund case-by-case.

Details

Category: Preparation

Published: 13 August 2018

The fees cover the costs of transportation, meals, guide, homestay accommodation (where applicable), entrance fees, water, and anything else specifically mentioned in the programme. We also absorb the cost for providing emergency medical insurance cover. Remaining funds are largely fed back into the business to improve our programmes, develop our craft workshops, pay for marketing and merchandise, and cover maintenance fees.

Our basic fees are unchanged since 2016

Our fees reduce, based on the number of people in a group. We have certain fixed costs - whether two people or 10 people are in the group - such as transportation, where we still have to use a car and driver no matter how many people join. Most of our tours have a minimum group number of two people, and all have a maximum of 10.

Use the booking form on each programme page to check the cost for the number of people in your group. 

Fees for children

• Children aged 0-6 years: 300 Baht per child per day
• Children aged 7-14 years: 600 Baht per child per day

Details

Category: Preparation

Published: 13 August 2018

Balance of payment must be paid in cash (Thai Baht) on the day the programme begins, before we commence the tour, so please make sure you have your payment in cash before we collect you.

Details

Category: Preparation

Published: 13 August 2018

In order to avoid late cancellations, or 'no shows', we implemented a deposit payment requirement a few years ago. It has cut our cancellations (and therefore incurred expenses) from 40% of bookings, down to less than 1%.

View deposit details on programme booking page

Please note that this deposit is non-refundable

• We cannot yet accept credit or debit card payments, unless these cards are used via the Paypal payment method
• We do not accept cheques, eCheque or travellers cheques payments
• Remaining fee, after the deposit has been paid is due on the day of the tour (in cash - Thai Baht)

n.b. When the Paypal webpage opens, the language may be Thai. If so, you can change to English. Look at the image below to see where to click (sometimes the page will look different, but there is always a link to change the language):

Details

Category: Preparation

Published: 13 August 2018